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MAINTENANCE & SUPPORT

Maintenance and support for sites and software you already run

Keep products healthy after launch: patches, monitoring, small features, and a backlog we help you prioritize.

Talk about support See engagement types

WHAT WE BUILD

MAINTENANCE & SUPPORT

Keep products healthy after launch: patches, monitoring, small features, and a backlog we help you prioritize.

  • Security patches and dependency updates
  • Performance monitoring and quick wins
  • Content and feature enhancements
  • Priority response windows
  • Staging deploys before production
  • Optional on-call escalation
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DELIVERABLES

What a typical engagement includes

Scoped in writing before we build — so “done” is unambiguous.

Health baseline

Dependencies, backups, uptime, and known risks.

Patch cadence

Scheduled updates with smoke tests.

Improvement backlog

Prioritized fixes and small features.

Reporting

Plain-language monthly notes on what changed.

PROCESS

A simple path from brief to launch

  1. 1 Audit the current stack and access
  2. 2 Agree SLAs and a shared backlog
  3. 3 Set monitoring and backup verification
  4. 4 Ship a steady cadence of patches and fixes
  5. 5 Review priorities monthly with you

FAQ

Questions we hear before kickoff

Do you only support what you built?

We prefer systems we know, but we can take over reasonable codebases after an audit.

What is included in a retainer?

A fixed hours budget for patches, monitoring, and agreed enhancements — scoped in writing.

Emergencies?

Priority plans can include faster response; critical security issues jump the queue.

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